Aftermarket

Job Description / Responsibilities

1. Core Sales Function
   1.  Receipt of orders from Customers and check for Price on order, quantities against MOQ’s & Lead times.
   2.  Sending order acknowledgement to customers
   3.  Forwarding all orders received for the day, for entry into system.
   4.  Ensuring orders are released to PPC and receiving confirmation from PPC with respect to order acceptance and execution.
   5.  Ensuring that customers’ urgent delivery requests are being met with and planning for same.
   6.  Ensuring containers being planned as per order intake.
   7. Daily monitoring of goods in Production with reference to container plans, at various manufacturing locations.
   8.  Updating customers on planned shipments and taking approvals.
   9.  Updating customers on dispatched shipments.
   10. Ensuring copies of dispatch documents are sent to customer by email.

1. Payments from customers
   1. Monitoring payments due from customers.
   2. Sending reminders for payments overdue
   3. Reconciling debit and credit payments with accounts

1. Tracking and Monitoring
   1.  Reviewing monthly schedules from export customers.
   2. Tracking monthly production schedules
   3.  Reviewing delivery PPM’s unit wise and in totality.
   4.  Reviewing quality PPM’s

1. Hold Master

4.1 Reviewing Hold order master for parts not processed in the sales order

4.2 Monitoring bi-weekly progress of hold order master

4.3 Coordinating with teams for processing of parts from hold order master to sales order.

1. Receiving, reviewing and resolving customer complaints.

5.1 Receiving customer complaints and after reviewing, sending them to 

a) Quality – for review and feedback

b) Packing – in case of shortages reported

5.2 Giving feedback to customer for resolving complaints

5.3 Arranging and co-ordinating FOC materials wherever agreed

5.4 Reviewing feedback and taking approval from Unit head for either FOC or Credit to customer

5.5 Informing production/ accounts and QA of required action for closure of complaint.

1. New packaging requirements from customers

6.1 Receiving new packaging requirements from customers

6.2 Coordinating with purchase regarding new packaging requirements

6.3 Coordinating with BD for quotes/prices.

6.4 Sending quote to customers and taking approval, wherever required.

6.5 Sending packaging samples to customer for approval, wherever required

1. Receiving enquiries from customers

7.1 Receiving enquiries from existing customers for new parts

7.2 Receiving enquiries for existing parts from new customers

7.3 Sending enquiries to BD for review and quote

7.4 Sending quote/offer to customer, as and when required.

1. Customer PDI

8.1 Organizing and co-ordinating with units for PDI

8.2 Taking approval and making bookings for PDI at group units

1. Customer Survey

9.1 sending customer survey forms for feedback on performance

9.2 sending customer survey feedbacks to respective departments for review

1. Warehouse Functions

10.1 Checking and monitoring incoming materials from Mfg. and ARE-1

10.2 Ensuring GRN and chalan entered timely

10.3 Ensuring pallets are physically weighed on the scale and conforming with P/L

10.4 Ensuring daily move to location of incoming materials

10.5 Overlooking issue of pick-list prior to staging

10.6 Monitoring move to location for staging activity

10.7 Monitoring and ensuring timely invoicing after staging and subsequent release of documents       

  to customs.

     10.8 Co-ordinating with HO Logistics for containers and carting orders

     10.9 Placing on-line bookings for containers and carting for Kramp, WEU and VAP shipments.

     10.10 Ensuring inventory liquidation and FIFO

1. TCN Handling

11.1 Raising TCN for changes from customer

11.2 Coordinating with all stakeholders for inputs on TCN

1. 11.3 Informing customer of any cost impact on account of the TCN

1. To maintain premium Freight as per target.
2. On time container planning & Coordination with ARE-1.
3. To maintain customer delivery PPM as per target.
4. To Maintain FG Inventory excluding GIT as per Target.
5. Preparation of monthly MIS data for Operations Review.
6. Updating of Hold Order Master for regular item. 
7. Maintaining AR with targeted timelines

Internal

All departments within GFPL and interunit + HO

External

All customers, shipping agents

Proficiency Level

(General Awareness; Working Knowledge; Functional Expert; Mastery)

1. Knowledge of External Market
2. Customer Portfolio
3. Product Knowledge
4. Knowledge of ERP
5. Knowledge of SCM

1. Communication
2. Networking 
3. Interpersonal Relationship
4. Customer Orientation