Operation/Site Manager

Job Description

Job Title: Manager– Operations / Site Manager

 Location: Gurgaon

Company: Realsta Infratech

 Experience: 5-7 years

 Employment Type: Full time

Roles & Responsibilities

Vendor Sourcing and Onboarding (Managed Office Space)

• Identify and onboard vendors for managed office spaces, ensuring smooth operations and cost-effective services
• Negotiate contracts with the legal team, set performance goals, and monitor vendor compliance
• Build vendor relationships and ensure timely payments with accurate documentation

Contract and Compliance Management

• Manage the full contract lifecycle, ensuring compliance with company policies and regulations
• Conduct regular audits to ensure vendors meet performance and compliance standards
• Resolve contractual issues in coordination with the legal and operations teams

Performance Monitoring and Quality Control

• Monitor vendor performance against SLAs through site inspections and feedback mechanisms
• Address service gaps promptly and ensure vendors follow safety regulations
• Analyze performance data to reduce risks and optimize service quality

Cost Optimization and Budget Control

• Identify cost-saving opportunities without compromising service quality
• Negotiate better pricing and terms with vendors
• Monitor vendor expenses and align strategies with business goals

Relationship Management and Issue Resolution

• Act as the primary contact for vendors to resolve issues swiftly
• Conduct performance reviews and ensure vendor services align with tenant needs
• Collaborate with CRM and Operations teams to improve service delivery

Inventory and Procurement Management

• Oversee office supply inventory and manage procurement to optimize costs.
• Ensure timely delivery of supplies and conduct regular inventory audits.
• Align procurement decisions with tenant requirements.

Risk Management and Compliance

• Identify and mitigate risks related to vendors and facilities
• Ensure compliance with safety standards and legal requirements
• Maintain a risk register and emergency response plan

End-to-End Site Handover

• Ensure site readiness by coordinating with vendors and legal teams
• Conduct site inspections and confirm compliance with contract requirements
• Resolve issues before handover and ensure a smooth tenant transition
• Prepare and finalize handover documentation and update senior management regularly
• Qualifications & Skills:
• Proven experience in operations, site management, or vendor management
• Strong negotiation, contract management, and compliance knowledge
• Excellent communication and stakeholder management skills
• Ability to analyze performance data and optimize processes
• Knowledge of commercial real estate operations is a plus