AGM Customer Quality

Job Summary and Strategic Focus

Customer Advocate: Represents the customer on all quality and delivery matters for products.

Relationship Management: Manages customer supplier ratings on quality and delivery, and builds relationships with customer Senior Management for support on change approvals.

Customer Interface: Manages the overall Customer Quality System (CQS), coordinates with manufacturing plants, and ensures timely and quality responses to major customer problem-solving requests.

Compliance: Ensures compliance with Customer Specific Requirements (CSR), including Regulatory and Safety standards.

Core Tasks and Responsibilities

Customer Liaison: Represents management in high-level customer meetings or customer's Critical Concern Committee meetings on quality issues.

Launch & On-site Support: Defines and coordinates on-site customer support for all major product launches and coordinates plant support at the customer site when multiple plants are involved.

Audits & Findings: Supports plants during customer audits and shares any findings with other applicable plants .

Warranty Management: Supports the sign-off and negotiation of customer warranty agreements, coordinates warranty improvement activities, and monitors warranty-related emerging concerns.

Knowledge & Training: Must have complete knowledge of customer-specific quality requirements and train the organization (Divisional CQM, CQE, CQS) accordingly. Also provides audit requirements.

Role Requirements

Education: B.Tech (Mechanical) and MBA.

Experience: Previous experience leading a Tier-1 component supplier, and experience with OEMs like MSIL, HMI, Tata, and Mahindra.

Functional Competencies:

Black/Green Belt - Six Sigma.

Quality Tools and IATF 16949 internal Auditor.

Problem Solving - Analytical tools.

Personal Characteristics: Leadership to manage the customer, Quality Mindset, and strong Communication skills.

Languages: English, Kannada, and Hindi, with Japanese/Korean preferred.